How Crossworks Runs Its Creative Agency From One Juntrax Workspace

A five-person creative services firm moved its clients, projects, tasks, and timesheets into Juntrax, was fully onboarded in two to three days, and no longer misses leads or project action items.

At Crossworks Design Innovations, a typical day used to mean opening several apps: one for client details, another for tasks, another for tracking time. Each had its own login and its own subscription, and the information in each stayed separate. Today the team works from Juntrax. Client records, project boards, personal task lists, and timesheets sit in one workspace, so the five-person team always knows who owns what and where every project stands.

Company	Crossworks Design Innovations
Industry	Advertising and marketing, creative services
Team Size	Five people
Juntrax Modules	Clients and vendors, projects and task board, timesheets and attendance
Headline Result	One workspace in place of several paid apps, with full adoption in under a week

Results at a Glance

• 2 to 3 days to onboard the whole team
• Under a week to full platform usage
• Zero missed leads or project action items since moving to Juntrax
• 5 out of 5 rating for Juntrax customer support
• One platform in place of multiple paid app subscriptions

About Crossworks Design Innovations

Crossworks Design Innovations is an advertising, marketing, and creative services firm run by a lean team of five. Its work depends on tracking project leads, delivering client projects, and following up with clients on time.

The Challenge: Work Spread Across Too Many Apps

Crossworks needed one system for project leads, employee time, and client follow-ups. Instead, information sat in separate tools, and the gaps between them showed up in daily work:

• Missed follow-ups: Lead and project tracking was disjointed, so follow-ups slipped and project status was unclear.
• No view of effort: Timesheets and attendance were recorded manually, with little timely visibility into hours worked or effort per task.
• Tool overload: Each app came with its own cost and login.
• Slow approvals: Leave requests and approvals ran through back-and-forth emails.
• Unclear workloads: Leaders lacked clarity on each person’s workload and on project progress.
• Clunky task boards: Too many clicks and limited filters made task updates slow.
• No standard process: There was no set way to close projects or approve tasks, which caused delays.

Why Crossworks Chose Juntrax

Crossworks came to Juntrax through a referral from a trusted peer. Juntrax gave the team one platform for clients, projects, tasks, and time. The whole team was fully onboarded within two to three days, and the easy learning curve had everyone using the full platform in under a week.

How Crossworks Uses Juntrax Every Day

Juntrax is built around the project. Clients, tasks, and timesheets all connect to it, which is what lets a small team like Crossworks see everything in one place. The sections below show how that works for Crossworks.

Every Project Starts With a Client Record

Crossworks keeps its clients and vendors in the Juntrax client and vendor module, with addresses, commercial details, and contact people stored in one place. Every project is then created under its client, with a project manager and a planned number of hours. As a result, the team never has to search across apps to find who a project is for or who to follow up with.

Tasks Move Across One Shared Board

Inside each project, work is broken into tasks on a Juntrax PSA board. Project managers assign each task to a team member and set its estimated time, dates, and priority. Teammates add checklists and attachments, comment on the task itself, and move the card forward as work progresses. When a task is done, it is closed on the same board.

Everyone Sees Their Own Work

Each team member has a personal task dashboard in the Juntrax employee portal. It lists every task they own across projects, with its status, priority, estimated time, and due date. Ownership is clear, so action items do not get missed.

Hours Are Logged Against Tasks and Approved

The timesheet works like a calendar. Each team member picks a date, a project, and a task, then enters the hours spent and a short description. On submission, the manager gets a notification and approves the entry. Because every hour is tied to a task, Crossworks can see effort per task and how workload is spread across the team.

Support That Answers Fast

Crossworks rated Juntrax support 5 out of 5, citing timely responses and quick issue resolution.

The Results: What Changed in Juntrax

Each result Crossworks reports maps to a specific way it now works in Juntrax.

Before Juntrax	How It Works Now	Result
Follow-ups tracked across separate tools	Clients, projects, and tasks connected in one workspace	No missed leads or project action items, and much better visibility
No clear owner for each task	Tasks assigned on a shared board and listed on each person’s dashboard	Better collaboration and less miscommunication
Hours recorded manually	Calendar timesheets logged by task and approved by managers	Clear visibility into workload distribution
Several paid apps with separate logins	One platform for clients, projects, tasks, and time	Less tool fatigue, lower overhead, and less time spent switching
A new system to learn	A simple interface and responsive support	Full usage in less than a week

With everything in one place, Crossworks has also reduced the manual errors and delays that came from switching tools, missed client follow-ups, manual timesheet entries, and back-and-forth approvals.

“It’s good: everything is in one place. We don’t need to log into multiple tools like before. And your support team? Full marks. Always available.”

Arvin Padamanbha, CEO, Crossworks Design Innovations

Shaping What Comes Next

Crossworks also helps shape the product. Enhancements on the Juntrax roadmap for the features it uses include priority project pins, inline task updates, project closure buttons, export functions, and PDF uploads, along with weekly timesheet summaries and document uploads in the client module.

Why Crossworks Recommends Juntrax

Crossworks Design Innovations fully recommends Juntrax for small and mid-size firms in service sectors. In the team’s experience, Juntrax simplifies operations by bringing tasks, time, and client data into one platform. It also scales affordably without multiple costly app subscriptions and comes with support the team calls exceptional. Crossworks now actively shares Juntrax within its own SME circles.

If your team manages clients, tasks, and time across too many apps, see how Juntrax PSA connects them, or read how Casad Consultants cut project reporting to five minutes.