Introduction
Human Resources and Artificial Intelligence have been perceived as two different entities for the longest time. These terms have crept up in corporate debates that ponder upon the advancement and betterment of the industry.
Covid-19, however, turned our heads towards an entirely different tangent than the “HR vs AI” one. When all the companies operating offline were shut down due to the pandemic, Human Resources and Artificial Intelligence joined hands to produce office management software like HRMS, ERP, Attendance Management Software and many similar software systems that aimed at automating office management processes.
Now that we discuss the future of the corporate world, we can not skip our experience of the recent past and present. Most of the large, medium and small enterprises switched to cloud-based automated software in order to sustain their businesses. Right from shortlisting, hiring and onboarding to allocating tasks, training and monitoring employees, HR has joined hands with AI to assist companies in staying on track and making the best out of the current situation.
Will AI take over HR?
AI and HR managed to rescue companies from a point of complete chaos and doom. However, people are still sceptical about AI taking over manual labour and HR. This is where most of the companies draw a line. On one hand, where AI is instrumental in streamlining all complex processes and allowing companies to function in a remote and flexible setup, on the other hand, companies address the fact that HR and manual workforce is as important as automated assistance.
The purpose of AI is to inculcate convenience in HR and HR processes, and corporate structure is recognizing and using it for the same.
Benefits of the AI and HR Alliance
As discussed previously, we know how the AI and HR alliance has proved to be a blessing for companies struggling to get back on track and stay functional during the pandemic.
This alliance came with numerous benefits and some of its benefits are-
Shortlisting Resumes
Collecting applications, assessing them, shortlisting resumes and contacting them are the basic recruitment procedures that are carried out by all HR departments while looking for new talent that can be added to the company.
While the process requires human supervision, it becomes quite tedious to assess each resume individually. But with the help of the glorious alliance of Artificial and Human Resources, the task becomes easy and quick. AI simply scans the resumes to filter the unqualified candidates and identifies the ones whose resume seems fit for the job. This omits any possibility of overlooking or missing the applications and ensures a bias-free, practical list of shortlisted applications.
Employee Queries and Feedback
Taking regular feedback from employees is a very important and healthy practice to formulate a productive and satisfactory work environment. Instead of going around and having one on one conversations with the employees, managers can now simply turn to AI for assistance. Periodic feedback sessions can be conducted with the help of automated survey tools and employee pulse surveys that formulate questions and produce reports based on the collected information from the employees.
These surveys can also be kept anonymous in order to safeguard the employee and allow them to give fearless feedback. Managers can also frame surveys with specific objectives to gain information regarding particular departments, processes and projects. Many companies also have the facility of chatbots in order to cater to the confusions and queries of employees without any restriction of time, location or availability of the manager.
Skill and Career Development
Many thriving companies give the credit for their success to the skill set and excellence of their employees. These skills however are not just the ones that the candidate brings with them at the time of their hiring. Companies invest a good amount of their time and capital in ensuring that their employees get regular training, instruction and professional development. These are important to build an environment that promotes dynamic growth for their employees.
Artificial Intelligence allows employers to source the required module and skills from platforms that allow flexible learning that can easily be monitored and tracked by the manager.
Scheduling
Planning meetings, client sessions, follow ups, team bonding exercises and skill development seminars are an essential part of the work structure of every enterprise. However, it becomes difficult for the managers to maintain a track of each meeting and keep up with the entire team.
This is where AI comes to the rescue. With the help of SaaS technologies like Google Calendars, Slack and Trello, managers can create a detailed list of the upcoming schedule and simultaneously coordinate with their employees to stay on the same page. This also allows them to keep a track of the time invested in company events, meetings, seminars and other activities to ensure that the time allocated for projects and tasks does not get compromised.
Conclusion
The HR and AI alliance is the future of work. It is the perfect combination that allows enough flexibility for corporate structures to mould and adjust themselves as per their requirements and conditions. Artificial Intelligence and Human Resources are both indispensable pillars of our work culture and with every diverse situation like the current pandemic, they will continue to prove the value and potency of their alliance.
